Terms and Conditions

What Can We Do For You?

At Balch Bros. Flags and More, we're here to help. Our customers are number 1!

We pride ourselves on maintaining the highest level of quality and customer service.

We have been doing business since 1897 and are willing to help you at any cost.  If you have any questions or concerns, please don't hesitate to contact us.  You can call, fax or email us by using the information found on our Contact Us page. 
 

Where You Live Makes a Difference

In order to provide the best possible customer service, we only accept orders from customers in the USA and Canada.
 

Changing or Canceling an Order

After you have placed your order, If you need to make any changes to it (or cancel it entirely) please email, call or fax us immediately.  You may also use the contact form on our Contact Us page.  Please let us know right away.  We will make every effort to comply with your wishes.

Please note that your order may begin processing immediately after you place your order, and in extremely rare instances, it may not be possible to change items on existing orders, particularly if the order has already been shipped.  This is particularly true if you do not notify us until the next business day or sometime thereafter.  If you do notify us the same day as you place the order, we can almost always catch it and make the necessary changes or cancellations before your order is packed and shipped.

If Your Order Has Already Shipped, you will need to return the merchandise.  Please contact us for instructions on what to do.

Customers are responsible for return postage.
 

Shipping

We will ship your order by DHL/UPS Ground.  We MUST have a street address in order to ship out your orders!!!  Overnight & Second day air will be charged accordingly. 
 

Returns and Exchanges

Special or custom items are NOT returnable.  Stock items maybe returned within 30 days.  Customer errors will be billed shipping charges, our company errors will be covered. 

Broken or defective items will be exchanged at no charge, excluding shipping and handling charges. 

Special Order or Custom Made Items cannot be returned unless damaged or defective.

Customers are responsible for return postage.

No refunds or exchanges can be made after 30 days from the date of original purchase.